Privacy Policy

Who we are

Soleful is operated by Soleful Technology (ABN 60 985 424 501). You can reach us at info@soleful.com.au. We follow the Australian Privacy Principles (APPs).

What we collect

The waitlist itself stores your email address and the role you pick (student, teacher, or both) — no name and no accounts. We don’t build advertising profiles or track you across other sites. We do collect anonymous, aggregated statistics about how this site is used (see Analytics below), and our bot check processes limited technical signals like your IP (see Spam protection below).

Why we collect it, and your consent

We use your email to send you waitlist and product-update messages, and your role to tailor what we send. The basis is your consent: you asked to join, and you confirm by clicking the link in our confirmation email. You can withdraw your consent at any time by unsubscribing.

Where it’s stored (overseas transfer)

We use Resend (Resend, Inc.), based in the United States, to store your email and send our messages. Because Resend is in the USA, your email is stored and processed overseas. By joining, you consent to this transfer.

Spam protection

Our sign-up form uses Cloudflare Turnstile to block bots. It’s privacy-preserving (no tracking cookies) and only processes limited technical signals, like your IP, to tell humans from bots. Cloudflare, Inc. is US-based, so this is also an overseas transfer. See Cloudflare’s Privacy Policy and Terms.

Analytics

We use Vercel Web Analytics to see how this site is used — no cookies, no cross-site tracking, and nothing tied to your identity. It records anonymous, aggregated signals like the page visited, referring site, approximate location, and device type. Vercel, Inc. is US-based, so this is also an overseas transfer.

Unsubscribing removes your email

Every product-update email includes an unsubscribe link. When you unsubscribe, we remove your email from our waitlist — we don’t keep a suppressed copy. Our email provider, Resend, may keep delivery records that include your email for a limited time under its own retention policy; we don’t use those to contact you. Rejoin anytime and you’re simply added again.

Your rights

You can ask us to show you the email we hold for you, correct it, or delete it — the quickest way to delete it is the unsubscribe link in any email, which removes it straight away. You can withdraw your consent at any time by unsubscribing, and you can ask for a copy of what we hold (your email address and your role). To make any of these requests, email info@soleful.com.au.

If you’re in the EU or UK, the GDPR gives you these same rights — access, rectification, erasure, portability, and withdrawal of consent — plus the right to complain to your local data protection authority. In Australia, you can also complain to the Office of the Australian Information Commissioner.

How long we keep it

We keep your email while Soleful is active, or until you unsubscribe — whichever comes first. Unsubscribing removes it, as above.

Data breaches

If a breach affecting your email occurs and is likely to cause serious harm, we’ll notify affected people (and the Office of the Australian Information Commissioner, where applicable) within 72 hours of becoming aware, consistent with the Notifiable Data Breaches scheme.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it last changed.

Contact

Questions? Email info@soleful.com.au. See also our Terms of Use.